Terms of Service

Horato provides a communications and scheduling control plane: normalized APIs over email, calendar, contacts, and tasks; provider account connections; white-label scheduling; webhooks; approval-gated agent tools; and meeting recording with transcription and summaries. Features marked beta or best-effort — including live transcription — are provided without availability commitments and may change or be withdrawn.

• Provide accurate registration information and keep it current.
• Keep credentials and API keys confidential. Anything done with your keys is attributed to you.
• Notify us promptly at info@hora.to if you suspect unauthorized access.
• You must be at least 18 and able to form a binding contract to open an account.

Most customers use Horato inside their own products. Where you do, you are the interface to your end users, and you must:

• Publish and honor your own privacy policy covering the data your product routes through Horato.
• Obtain all consents and provide all notices required for connecting end-user accounts, syncing their data, sending messages on their behalf, and recording their meetings.
• Comply with the terms and developer policies of the providers your users connect, including Google and Microsoft.
• Use data obtained through the platform only to provide your product's features to the user the data belongs to — never for advertising, profiling unrelated to your product, or resale.

You agree not to:

• Send spam, bulk unsolicited messages, or messages that violate anti-spam laws such as CAN-SPAM or equivalent rules where recipients live.
• Use the services for unlawful, deceptive, or fraudulent activity, or to infringe the rights of others.
• Record meetings without the notice and consent required by applicable law.
• Probe, disable, overload, or circumvent security or usage limits, or access another tenant's data.
• Resell or white-label the services beyond what your plan permits without a separate agreement.
• Misrepresent the identity of a recording participant, or name a recording bot in a way that impersonates another company.

We may suspend or limit access immediately where continued use presents a security risk, legal exposure, or harm to other tenants, and will restore it once the issue is resolved.

Recording laws vary by jurisdiction, and some require the consent of every participant. You are solely responsible for ensuring that every recording made through your account is lawful: that participants receive notice, that required consents are collected, and that recordings are used and retained lawfully. Horato surfaces a visible bot participant with a configurable name to support notice, but the legal obligation is yours. You will indemnify us for claims arising from recordings made through your account.

• Paid plans are billed through Stripe on the schedule shown at purchase. Usage-based charges, including managed transcription and summarization, accrue as metered usage and are billed in arrears.
• Prices may change with at least 30 days' notice; changes apply from your next billing cycle.
• Fees are exclusive of taxes, which you are responsible for.
• Invoices unpaid after reasonable notice may lead to suspension. Amounts already paid are non-refundable except where the law requires otherwise.

You retain all rights to the content you and your end users route through the platform. You grant us the limited license needed to host, process, transmit, and display that content solely to provide the services. We do not use your content to train AI models. Horato retains all rights to the platform, its software, documentation, and brand. If you send us feedback, we may use it without obligation.

The platform interoperates with services we do not control, including Google, Microsoft, and meeting platforms. Their availability, terms, and API behavior are outside our control, and connecting them is subject to their terms. We are not liable for changes those providers make, though we work to absorb them in the normalized API.

The services are provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the services will be uninterrupted or error-free, that transcripts will be accurate, or that a recording bot will successfully join every meeting.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total aggregate liability under these terms is limited to the amounts you paid us in the twelve months before the event giving rise to the claim, or one hundred US dollars if you have paid nothing. These limits do not apply to your payment obligations, your indemnification obligations, or either party's liability that cannot be limited by law.

You will defend and indemnify Horato against third-party claims arising from your content, your product, your breach of these terms, or your failure to obtain required consents — including recording consent and end-user authorization for connected accounts.

You may stop using the services and delete your account at any time. Either party may terminate for material breach that remains uncured 30 days after notice. On termination we make customer content available for export for 30 days, then delete it in the normal course, subject to legal retention duties. Sections that by their nature survive — including fees owed, content ownership, disclaimers, liability limits, and indemnification — survive termination.

We improve the platform continuously and may change or retire features with reasonable notice for material changes. We may update these terms; material updates are announced at least 30 days before they take effect, and continued use after that date is acceptance. If you do not agree, stop using the services before the new terms apply.

These terms are governed by the laws of Costa Rica, without regard to conflict-of-law rules. Disputes will be resolved in the courts of San José, Costa Rica, except that either party may seek injunctive relief in any competent court. Before filing, both parties agree to attempt in good faith to resolve any dispute informally within 30 days of written notice.

Questions about these terms: email info@hora.to.